Building homes for love for decades, Marco Polo Ceramics will designate August every year as "Thanksgiving Service Month" starting from 2020. In August 2022, the third quarter of the Marco Polo Tile Thanksgiving Service Month is in full swing! Marco Polo people from all over the world use professional service attitude and colorful service activities to give back to new and old customers, and strive to create a high-quality service experience!
Beijing
In August, Beijing Marco Polo tiles are in action! Since the launch of the Marco Polo Ceramics Thanksgiving Service Month, Shi Feng, general manager of Beijing Marco Polo Brand Department, and his leadership have gone into customers’ homes for return visits. They have truly gone to customers to understand their satisfaction with products and sales process services, and listened carefully to customers’ opinions. Needs and valuable opinions, we strive to create a better service experience for customers, win trust with professionalism, and achieve value with service!
On August 11, Mr. Shi and his return visit team came to the home of the customer Ms. Ding. In addition to thoughtfully preparing professional cleaning services, the return visit team also sent Ms. Ding flowers with blessings to thank the customer for her trust and support. .
Ms. Ding’s new home has three floors, and the renovation is still in progress. When she first entered the store, Ms. Ding recognized Marco Polo Tile’s rich and exquisite product colors and the professional service of the shopping guide. She paid the deposit on the same day. Marco Polo Tile completed the on-site measurement the next day and quickly designed a design for Ms. Ding. The renderings of ceramic tile paving. Talking about this story, Ms. Ding couldn't help but sigh: "After shopping at so many building materials brands, your service is the fastest! What reassures me the most!"
Quality is achieved with ingenuity, and service is achieved with sincerity. Looking around, Ms. Ding had mixed feelings and praised Marco Polo's professional design services. “The background wall of the piano room used 5 pieces of Amazon green, and some were left after cutting and laying. The product application designer of Marco Polo tiles used ingenuity to apply the product to the middle wall of the ceiling cabinet, and the effect is very amazing. It’s beyond my expectation! I will definitely recommend Marco Polo tiles to my friends in the future!”
Shifang
The third quarter of Marco Polo Ceramics’ “Sincere Service, Building Homes for Love” Thanksgiving Service Month is in full swing. Marco Polo Ceramics in Shifang, Sichuan quickly organized return visit activities. The warm “Marco Polo Red” emerged in various communities, and Shifang Marco Polo people With professional cleaning tools, hand-held flowers and gifts, we send love and surprise to the homes of every new and old customer.
On August 12, the Marco Polo ceramic tile service team in Shifang, Sichuan came to the customer Ms. Lu’s home for a return visit. As soon as they entered the community, the return visit team saw Ms. Lu standing at the door waving from a distance, as excited as an old friend they hadn't seen for a long time. After the return visit team presented carefully prepared flowers and gifts, Ms. Lu also warmly welcomed everyone into the room to sit down and rest.
During the conversation, Ms. Lu talked about her experience of getting to know Marco Polo tiles when she was renovating her first new house 14 years ago: "I can be said to be a 'loyal fan' of Marco Polo tiles. They were used in my first house. It’s Marco Polo tiles, and they still look like new.” Later, Ms. Lu’s family renovated three more houses, choosing Marco Polo tiles every time. Ms. Lu witnessed Shifang Marco Polo Tiles’ 14 years of consistent and sincere service, and recommended many relatives and friends around her to become customers of Marco Polo Tiles.
During the return visit, the service team provided professional and meticulous tile cleaning services for Ms. Lu’s home, and received full praise from Ms. Lu: “My daughter often praises me for my good choice of decoration tiles, and the effect is very high-quality. , many neighbors were impressed by the decoration effect of my home and asked me to recommend it to them. ”
There is no end point for service improvement. It is the affirmation and trust of countless customers that gives Marco Polo Ceramics the source of motivation to continuously improve service quality.
Liuzhou
Sincere service, build a home for love! In August, Liuzhou Marco Polo ceramic tilesIn response to the headquarters' call for the third quarter of Thanksgiving Service Month, a return visit team was organized to carry out return visit services to new and old customers.
In the early morning of August 13, the return visit team arrived at the door of the client, Ms. Luo’s home. As soon as the door opens, a familiar scene comes into view: the warm and friendly golden apricot leaf mosaic, the soft and elegant Marco Polo boards on the ground, and the walls are all made of 750×1500mm Marco Polo boards, integrating the whole space. The brightness and elegance are reflected vividly!
Ms. Luo is engaged in a career related to large-scale engineering construction and has very high requirements for quality and results. At first, Ms. Luo only wanted to use ceramic tiles in the kitchen and bathroom. But after arriving at the Liuzhou Marco Polo Tile Store, the store sales staff provided Ms. Luo with professional and detailed product explanation services, and the design director personally customized a ceramic tile paving design plan for Ms. Luo’s home. In the end, Ms. Luo was impressed by the excellent products, design solutions and sincere service quality of Marco Polo tiles, and chose to tile the entire house with Marco Polo tiles!
On the day she moved into her new house, Ms. Luo invited many friends to warm up the house, and everyone praised the decoration effect of Marco Polo tiles. Later, Ms. Luo also introduced Marco Polo tiles to a friend in the same industry, and now she has become a customer of Marco Polo tiles!
Good products and services can "speak". Only quality products coupled with sincere service can bring more warm experience to the customer service process! Marco Polo Ceramics is grateful for the trust of its customers and will continue to work tirelessly to create a better life for consumers!
Xianyang
In August, Shaanxi Xianyang Marco Polo Ceramics actively responded to the third quarter of the headquarters’ Thanksgiving Service Month activities, and continued to focus on the service theme of “sincere service, building a home for love”, and organized return visit service teams in each store to lead Carefully prepared gifts were presented to the guests and the return visit service activities were launched.
On this day, Dong Chao, general manager of Xianyang Marco Polo Ceramics, personally led the return visit service team to the home of the customer Mr. Cheng. Mr. Cheng is very hospitable. When he saw the service team arriving, he quickly and enthusiastically greeted everyone to sit down, have a rest and drink some tea.
When Mr. Cheng first renovated, he was not sure about the product mix. He visited the store three times in a row and made repeated selections. After understanding Mr. Cheng’s specific needs in detail, the Xianyang Marco Polo Ceramics team took the initiative to invite Mr. Cheng’s house to be measured and provided professional design services. The perfect paving design won Mr. Cheng’s approval at first sight.
After a short rest, Mr. Cheng took the service team to visit the decoration effect of the whole house. Mr. Cheng chose Marco Polo ceramic tiles Constantine Gray to match American furniture to create a warm and romantic home atmosphere. Speaking of the situation during the construction and paving, Mr. Cheng said happily: "The after-sales service of Marco Polo Tile also made me feel very relieved! Even the construction master praised you at that time. The paving guidance was very professional and the problem-solving efficiency was very efficient! ”
After returning to the living room, the service team also provided meticulous tile cleaning services for Mr. Cheng’s home.
Before the service team left, Mr. Cheng enthusiastically held Mr. Dong’s hand and said: “If there are customers in the store who want to see the product display, you can bring them to my home for a visit. I am always welcome!”
Because I recognize it, I believe it. Mr. Cheng is now not only a loyal user of Marco Polo Tile, but also the best friend of the Xianyang Marco Polo Tile team. Under the recommendation of Mr. Cheng, his relatives and friends have also become customers of Marco Polo tiles.
Photograph of other return visit service activities of Xianyang Marco Polo Tile
Sincere service, building a home for love, Marco Polo tiles are always on the road!
